Return & Refund Policy

Return & Refund Policy

At Neora Official, customer satisfaction is very important to us. If you are not satisfied with your purchase, we are here to help.

📦 Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

• Item must be unused and in original packaging
• Item must be in the same condition as received
• Proof of purchase is required

⚠️ Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging.

💰 Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, refunds will be processed within 5–10 business days.

🚚 Shipping Charges

Shipping charges are non-refundable unless the return is due to our mistake (wrong or damaged item).

📞 Contact Us

For any return or refund requests, please contact our support team through the Contact Us page.