Return & Refund Policy

At NEORA Official, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

• Item must be unused and in its original packaging.

• Item must be in the same condition as received.

• Proof of purchase is required.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide clear photos of the item and its packaging.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, refunds will be processed within 5–10 business days.

Shipping Charges

Shipping charges are non-refundable unless the return is the result of an error on our part, such as receiving the wrong or a damaged item.

Contact Us

For any return or refund requests, please contact the NEORA Official support team through our Contact Us page. We're here to assist customers across Pakistan.